Why some people seem to never fail?

When was the last time you failed at work?

Some people will answer right away having fresh in mind the last time they missed a deadline, did something wrong in a presentation or couldn’t deliver a report. No matter how much experience and knowledge we have, some of the things we do won’t have the desired outcome.

Some people instead will not be able to answer this question. This is not because they never fail, but because they almost don’t have this word in their vocabulary. They approach failure in a different way and somehow they manage to concentrate on the next thing they want or need to do. These are usually the people we consider successful.

So, coming back to the first question: Why some people seem to never fail?

One of the reasons is because they have a different attitude towards failure.  

Failure is normal and we can control it

Failure is most of the times a matter of expectations and perspective. It’s up to us to consider a setback the end of the world or a phase in reaching what we want.

Instead of being frustrated about having failed, a much more constructive approach is to say: '' I couldn't succeed this time. What could I do better next time?''

Take responsibility

Blaming others will not help. This will position us in the role of the victim from which is hard to get out. As we can't control what others think or do, the only attitude that will bring us forward is to take responsibility for what happened and figure out what WE should've done differently.

Learn the lessons

It is vital that we don’t repeat the same mistakes especially in a professional context. This can only be done when we are ready to find out the factors that led to our inability to complete a project or assignment properly.

Accept the failure and ask for help if necessary

Not being successful in a situation will not take anything from what we are as a person. This is what most people don't understand and therefore will try to hide or never accept their mistakes. Overcoming our setbacks instead will make us grow and add value to our professional and personal experience.

Asking for help from our team members is a matter of trust. We need to trust that they will be willing to help. At the same time asking for their help will consolidate the trust within the team.  

Move on

The time spent thinking at our failure after realizing what we could have done differently, is a wasted time.

All the compassion of our colleagues and friends, all the bad feelings and frustrations that we have will not actually make us get out of the situation. What will bring us forward is a positive attitude and the confidence that the experience gained will make us ready for the new challenges.

''I have not failed. I've just found 10,000 ways that won't work.'' Thomas A. Edison

Effects of INCONSISTENT management

Consistency in the workplace helps employees feel secure about their work responsibilities and workplace demands. Consistent management builds trust, respect and credibility and will encourage a rational and reliable behavior. 

Inconsistent managers are a nightmare. 

It is always very hard to work with such people because you never know where they stand and they cannot be trusted. They appear at times to be physically present when their brain has left the building. Sometimes they show empathy sometimes they act as small dictators.

Other than a tremendous annoyance, does leader's inconsistency really cause harm?

YES!

Inconsistent management can damage the morale, self-esteem and productivity of the employees and even impact the overall success of an organization. The potential impact on performance is considerable.   

Let’s take for example inconsistency in commitments.

One of the most demotivating and exhausting aspects within teams at workplace is the wasted time, attention and effort on initiatives or projects that are great and important for a few weeks or a few months and then ignored as leaders move onto the next “hot” idea. If you have committed to a course of action, be consistent and follow-up, seeing it to its end.

Managers who are not consistent in their decision making and behavior will create fear and uncertainty throughout the team.

A manager has always the attention of his team members and he needs to show the same positive and consistent face them.  Of course, we are all humans and not all mornings are nice and shiny. However, self-control is absolutely necessary in order to avoid outbursts of anger, mixed messages, or other destructive and morale-sapping leadership behavior.

How do employees naturally react to inconsistent management?

They don’t trust their manager anymore. They will doubt any advice, guidance or promises and they will act accordingly.

They will start skipping hierarchical levels and go to those managers that are consistent and reliable.

They will approve, but not agree. Most employees are afraid of conflict especially with their managers and therefore, they will never tell their manager directly that they don’t understand a decision or that their manager is acting out of character on a certain occasion. They will simply nod and smile and go back to their office thinking “Here we go again. Another nonsense and useless decision.”

They will have a very slow reaction to the guidelines and requests of the manager. All of their time and energy will be spent talking about or complaining about their manager and about his irregular moods or missteps and work won’t get done.

Consistency makes very often the difference between failure and success. Even the best business plans will fail without a dedication to consistency.  

Trust at workplace – from words to actions

Trust is one of the most important elements in building relationships both at work and in private life. It is one of the essential parts in managing people and building high-performance teams and organizations.

Trust is built on actions not on words. Many leaders see trust as one of the core values of the organization that need to be communicated to employees and to the public. However, communicating alone is not sufficient to change how people behave and what they believe. Trust should be seen as an operational necessity. Without it the members of the team will not feel safe enough to open up, to admit when they have made a mistake, to take risks and to collaborate with each other. Building and maintaining a work environment where trust is not just a declared value, is one of the keys to have a functional and productive team.

When looking at the organization form hierarchical point of view, the top management should be the source of inspiration for all employees when it comes to organizational values. Then, through departmental and team managers the values should be transmitted and adopted from all employees. How can managers build and maintain trust in their team? What are the behaviors and actions that help can built at the workplace?

Leading by example

Leaders need to be a living example of the values of the organization and show people that they trust others. Team members are always watching and learning from their managers. Every employee wants to trust and believe in their managers. They want see that their managers are really looking out for their best interests and that they can rely on them when it comes to work related situations. 

Consistency between words and actions

Doing what we say we will do is one of the basic conditions when it comes to gain other’s trust. People need to know that they can rely on us and that things agreed it will also be done. Without this the interactions will be superficial and unproductive. There are of course situations when because of different factors we will not be able to deliver what we initially said. When this happens it is essential to be open and communicate the obstacles as soon as possible, ask for help if necessary and/or communicate what we intend to do.

Ownership of mistakes

Working together often brings mistakes. Blaming others it might seem the easiest way, however when everyone starts pointing fingers, an unpleasant atmosphere will be developed. What can be done instead is to encourage the team to think about the mistake in a constructive way: find the best solution, think about ways to avoid that in the future and learn from the mistakes.

Trust is the foundation of all solid and healthy relationships and while it can take a long time to build, at the same time can be destroyed by a single action or misconception.

Can trust be rebuilt after it has been betrayed? What does it take for that to happen? People and situations are so different and is almost impossible to generalize and give a clear answer. What it can be done is trying to build and maintain trust and when we fail in doing that, to do our best in rebuilding trust. Only this way we will find the answer to the two questions from above.