Consistency in the workplace helps employees feel
secure about their work responsibilities and workplace demands. Consistent
management builds trust, respect and credibility and will encourage a rational
and reliable behavior.
Inconsistent managers are a
nightmare.
It is always very hard to work with such people because you never
know where they stand and they cannot be trusted. They appear at times to
be physically present when their brain has left the building. Sometimes they
show empathy sometimes they act as small dictators.
Other than a tremendous
annoyance, does leader's inconsistency really cause harm?
YES!
Inconsistent
management can damage the morale, self-esteem and productivity of the employees
and even impact the overall success of an organization. The potential impact on
performance is considerable.
Let’s take for example
inconsistency in commitments.
One of the most demotivating
and exhausting aspects within teams at workplace is the wasted time, attention
and effort on initiatives or projects that are great and important for a few
weeks or a few months and then ignored as leaders move onto the next “hot”
idea. If you have committed to a course of action, be consistent and follow-up,
seeing it to its end.
Managers who are not
consistent in their decision making and behavior will create fear and
uncertainty throughout the team.
A manager has always the attention of his team
members and he needs to show the same positive and consistent face them.
Of course, we are all humans and not all mornings are nice and shiny.
However, self-control is absolutely necessary in order to avoid outbursts of
anger, mixed messages, or other destructive and morale-sapping leadership
behavior.
How do employees naturally
react to inconsistent management?
They don’t trust their manager
anymore. They will doubt any advice, guidance or promises and they will act
accordingly.
They will start skipping
hierarchical levels and go to those managers that are consistent and reliable.
They will approve, but not
agree. Most employees are afraid of conflict especially with their managers and
therefore, they will never tell their manager directly that they don’t
understand a decision or that their manager is acting out of character on a
certain occasion. They will simply nod and smile and go back to their office
thinking “Here we go again. Another nonsense and useless decision.”
They will have a very slow reaction to the guidelines and requests of the manager. All of their time and energy will be spent talking about or complaining about their manager and about his irregular moods or missteps and work won’t get done.
Consistency makes very often
the difference between failure and success. Even the best business plans will
fail without a dedication to consistency.
